E-shop www.bonum.lt rules
1. Definitions are used in these Rules
1.1. E-shop - this e-shop is located on the Internet at WWW.BONUM.LT
1.2. Seller - UAB "FD group", legal entity code 301555602, VAT payer code LT100004289817.
1.3. Buyer is a person who orders or purchases goods in the Electronic Store.
1.4. Personal data - the personal data of the Buyer, which the Buyer provides on a voluntary basis when registering and / or ordering goods in the Electronic Store. The history of goods purchased by the Buyer is also considered personal data when the requirements of the Law on Data Protection of the Republic of Lithuania are applied to process such data.
1.5 Rules - these e-shop bonum.lt rules. These rules of purchase and sale in the e-shop establish the mutual rights, obligations and responsibilities of the buyer who buys the goods at www.bonum.lt and the seller UAB FD group when purchasing the goods in the e-shop.
2. General provisions.
2.1. These Rules of Purchase and Sale of Goods (hereinafter referred to as the Rules) are a legal document binding on the Parties, which establishes the rights, obligations and responsibilities of the Buyer and the Seller when the Buyer purchases the goods in the e-shop.
2.2. The seller reserves the right to change, amend or supplement the rules at any time, taking into account the requirements established by law. When the Buyer makes a purchase in the E-shop, the Rules valid at the time of placing the order apply, therefore the Buyer is recommended to get acquainted with the Rules every time he makes a purchase.
2.3. The Buyer does not have the opportunity to place an order for goods in the E-Shop if he is not familiar with the Rules or does not agree with them. The Seller does not assume any responsibility or risk if the Buyer has not read the Rules in part or in full, even though he has been given such an opportunity.
2.4. The Seller confirms that it is responsible for the sale of the goods ordered in the E-Shop and the proper delivery of the purchased goods, the quality of the goods, the proper fulfillment of the return conditions and the implementation of other rights and obligations of the seller provided by law.
3. Protection of personal data.
3.1. To order goods in the e-shop, the buyer can:
3.1.1. by registering in this e-shop - by entering the data requested in the registration;
3.1.2. without registering in this e-shop.
3.2. Buyer when ordering goods 3.1. In the ways provided for in the Rules, the relevant information fields provided by the Seller must indicate the Buyer's personal data necessary for the proper execution of the order: name, surname, delivery address, telephone number and e-mail address.
3.3. By approving these rules, the Buyer agrees that 3.2. The Buyer's personal data provided in point 1 would be processed for the purposes of sales of goods and services in the e-shop, analysis of the Seller's activities and direct marketing. The Buyer may withdraw this consent at any time by informing the Seller by e-mail.
3.4. By agreeing to the processing of the Buyer's personal data for the purpose of selling goods and services in the Seller's e-shop, the Buyer also agrees to send information messages to the e-mail address and telephone number provided by the Buyer necessary to fulfill the order.
3.5. By registering in the e-shop and ordering goods, the buyer undertakes to store and not disclose login details to anyone.
3.6. The Buyer is responsible for ensuring that the Buyer's data provided in the E-Store is accurate, correct and complete. If the data provided in the Buyer's E-shop account changes, he must update them in a timely manner. In no event shall the Seller be liable for any damage suffered by the Buyer and / or third parties as a result of the Buyer providing incorrect and / or incomplete personal data or not modifying or supplementing the data as a result of such changes. If the Buyer provides Personal Data of third parties when using the E-Shop, the Buyer is responsible for the legality of the submission and use of such data.
3.7. The Buyer has the right to freely change, supplement or submit a request to the Seller to cancel his registration at any time in his account.
4. Ordering goods - concluding a contract
4.1. You have the right to buy in the e-shop:
4.1.1. able-bodied natural persons, i.e. persons who have reached the age of majority and whose legal capacity is not restricted by court order;
4.1.2. minors between the ages of 14 and 18 only with the consent of their parents or guardians, unless they are self-employed;
4.1.3. legal entities;
4.1.4. authorized representatives of all the above persons.
4.2. The Seller has the right to restrict the Buyer's use of the E-Shop or cancel the Buyer's registration without warning, if the Buyer uses the E-Shop in violation of these Rules, tries to damage the stability and security of the E-shop or otherwise violates the legislation of the Republic of Lithuania.
4.3. The Purchase and Sale Agreement shall be deemed concluded from the moment when the Buyer receives the Seller's notification to the e-mail address specified in the Buyer's e-purchase account that the Buyer's order has been confirmed. After sending the order confirmation to the e-mail address specified by the Buyer, the range of goods specified in the order, their quantity, price and other conditions become a mandatory and integral part of the contract.
4.4 The Goods shall be deemed ordered when the Buyer receives a confirmation at the e-mail address specified by the Buyer that the Buyer's order has been started. If the Buyer chooses to pay for the goods at the moment of placing the order, the order starts to be executed after the moment of crediting the money to the Seller's bank account.
4.5. All contracts with buyers are stored in the e-shop.
4.6. The place of conclusion of the Agreement is considered to be the Republic of Lithuania.
5. Ordering goods, prices, payment procedure, terms.
5.1. In the e-shop, the Buyer can buy around the clock 7 days a week.
5.2. The prices of the goods in the E-shop and the formed order are indicated in euros with the added value added tax (VAT). The Buyer may pay for the goods only in the official currency of the Republic of Lithuania - euros. When the official currency of the Republic of Lithuania changes, the prices of goods are converted in accordance with the procedure established by legal acts.
5.3. The seller has the right to set the minimum size of the shopping cart at his own discretion, i. the minimum amount after which the Buyer's order will be executed and it is 10 EUR. The amount of this amount is visible when viewing the shopping cart. The price of the goods valid at the time of order confirmation applies to the goods. The seller has the right to change the prices of goods sold in the e-shop at any time.
5.4. For the services of delivery of goods by courier or to the points of dispatch, the rates valid at the time of placing the order of goods specified in the "Delivery of goods" section of the E-shop menu apply. The delivery price of the goods applies to the whole ordered shopping cart and is not divided into individual goods.
5.5. The Buyer may pay for the goods in one of the following ways:
5.5.1. Payment using electronic banking is a prepayment using the electronic banking system used by the Buyer. The buyer must have signed an electronic banking agreement with the bank in order to use this form of payment. The Buyer transfers the money to the current account of the e-shop. The responsibility for data security in this case lies with the respective bank, as all monetary transactions take place in the bank's electronic banking system. Using this payment method, the payment order must be confirmed no later than within 3 (three) hours from the submission of the order to the Seller and the moment of forming the payment order. The payment shall be deemed executed when the Bank confirms to the Seller that the payment order has been executed successfully. The responsibility for data security at the time of the Buyer's payment in this case lies with the specific bank, as all monetary transactions take place in the bank's electronic banking system.
5.5.2. payment by bank transfer is an advance payment when the Buyer transfers money to the current account specified by the Seller. The Buyer undertakes to pay by advance bank transfer no later than within 2 (two) days from the moment of placing the order in the Electronic Store. Payment is considered made when the amount due is credited to the Seller's bank account. The responsibility for data security at the time of the Buyer's payment in this case lies with the specific bank, as all monetary transactions take place in the bank's electronic banking system.
5.5.3. Payment in cash at the time of delivery via DPD courier is a payment when the Buyer pays the money to the DPD representative delivering the shipment.
5.6. The buyer undertakes to pay for the goods immediately. Only after receiving the payment for the goods, the formation of the parcel of goods begins and the term of delivery of the goods begins to count.
5.6. No later than within 3 (three) working days from the delivery of the goods to the Buyer, the Seller submits a VAT invoice, which is also stored in the individual account of the Buyer in the e-shop.
6. Delivery of goods.
6.1. The buyer, having chosen the delivery service at the time of ordering, undertakes to indicate the exact place of delivery of the goods.
6.2. The Buyer can choose one of the specified delivery methods: receive the ordered goods by courier at the address specified by the Buyer or pick up at DPD Pickup parcels.
If the order is paid on a business day before 12 noon, the goods will be sent to the Buyer on the same business day. If the order is paid on a working day after 12 noon. or on a non-business day, the order is sent to the Buyer on the next business day. The exact delivery time of the goods is agreed between the courier and the Buyer by phone, by calling the courier to the number specified by the Buyer or receiving an SMS notification about the delivery to the delivery point.
6.3. The Buyer, having chosen the method of delivery of goods by courier, undertakes to indicate the exact delivery address of the goods and the desired delivery time in the Buyer's electronic purchase account and to collect the goods at the delivery time agreed with the courier. The buyer must ensure that the goods are picked up by the buyer or another person to whom the buyer has given the order number at the delivery time agreed with the courier at the place of delivery provided at the time of the order. By disclosing the order number to another person, the Buyer assumes responsibility and has no right to make claims to the Seller regarding the delivery of the goods to the wrong entity. If delivery of the goods is not possible due to the fault of the Seller (for example, the Buyer specified the wrong address when ordering the goods, the Buyer or consignee cannot be found at the specified address, etc.) or the Buyer does not collect the goods at the time agreed with the courier, the Seller may terminate the contract. If in the case provided for in this clause the Seller terminates the purchase and sale agreement, the Seller shall return the amount paid for the goods to the Buyer within 14 days, deducting from that amount the delivery costs incurred by the Seller.
6.4. The Seller delivers the goods to the Buyer in accordance with the terms specified in the descriptions of the goods. These deadlines are preliminary and do not apply in cases when the required goods are not in the Seller's warehouse and the Buyer is informed about the shortage of the ordered goods. At the same time, the Buyer agrees that in exceptional cases the delivery of goods may be delayed due to unforeseen circumstances beyond the control of the Seller. In this case, the Seller undertakes to contact the Buyer immediately and agree on the terms of delivery.
6.5. In all cases, the Seller is released from liability for violation of the terms of delivery of goods, if the goods are not delivered to the Buyer or are not delivered on time due to the fault of the Buyer or due to circumstances beyond the control of the Seller.
6.6. The Buyer must in all cases immediately inform the Seller if the consignment is presented in crushed or otherwise damaged packaging, if the consignment contains unsolicited goods or an incorrect quantity, incomplete goods.
6.7. When accepting the purchased goods, the buyer must inspect the condition of the goods packaging, quantity, quality and range of goods before signing the delivery documents. If the Buyer notices defects in the goods or discrepancies between the shipment and the order, the Buyer must not accept the shipment and fill in a special shipment inspection report together with the courier, indicating the violations and informing the Seller about the phone number or e-mail address specified in these Rules. If the Buyer confirms the delivery documents without comments, it is considered that the goods have been delivered to him in the intact packaging of the consignment, the quantity, quality and range of goods comply with the order and the terms of the purchase and sale agreement.
7. Product quality guarantees
7.1. The details of the product sold in the e-shop are indicated in the product description next to each product.
7.2 The Seller is not responsible for the fact that the goods in the e-shop in their color, shape or other parameters may not correspond to the actual size, shape and color of the goods due to the characteristics of the monitor used by the Buyer.
7.3. Each product sold in the e-shop has a certain expiration date, the specific term of which is indicated on the product packaging.
7.4. If the goods have expired during the delivery of the goods to the Buyer, the Seller undertakes to take back such goods and replace them with similar suitable goods or return the money paid for the expired goods.
8. Withdrawal from the contract, exchange and return of goods, prices.
8.1. The Seller undertakes to provide the Buyer with high-quality goods of suitable commercial appearance.
8.2. The buyer undertakes to check the quality of the goods and compliance with the order at the time of delivery of the goods to the buyer. If the transferred goods or their packaging are of poor quality or do not correspond to the buyer's order, the goods are missing, the buyer must record this on the invoice. The record must be signed by the buyer and the seller or their authorized persons (eg courier). The buyer has the right to refuse to accept from the seller only those goods or part of them that are of poor quality or do not correspond to the buyer's order. The seller or his authorized representative shall confirm his agreement with the entry of the goods in the invoice with his signature. After confirming that the goods delivered to the buyer are of poor quality or do not correspond to the buyer's order, the seller undertakes to replace the substandard or non-conforming goods with suitable and matching goods within 3 (three) working days. In this case, the cost of re-delivery to the buyer is borne by the seller.
8.3. Upon receipt of the goods by the buyer and without invoicing the defects of the goods, the transferred goods shall be deemed to comply with the normal quality requirements for such goods and the buyer's order.
8.4. Deficiencies of the sold goods are eliminated, low-quality goods are replaced, returned in accordance with the Minister of Economy of the Republic of Lithuania 2001. June 29 by order no. 217 “On Approval of the Rules for Return and Exchange of Items” approved by the Rules for Return and Exchange of Items, except in cases when the contract cannot be terminated in accordance with the laws of the Republic of Lithuania. The buyer has the right to withdraw from the purchase and sale agreement within 14 days.
8.5. The Buyer shall not be entitled to return the quality goods used by the Buyer, damaged them, damaged their packaging or lost the appearance of the goods due to other actions taken by the Buyer;
8.6. Goods are considered to be of poor quality if the goods have expired, contain prohibited substances, due to improper storage conditions before delivery to the Buyer the consistency or other essential characteristics of the goods have changed, the goods are mechanically damaged, their packaging is damaged or other goods are quality deficiencies.
8.7. Returned or exchanged quality goods must be undamaged, have not lost their commercial appearance (labels have not been removed and damaged, protective films have not been torn off, etc.) and may not be used. The product must be returned in the original packaging, the same set as received by the Buyer, be sure to provide the product purchase document, instructions for use and other accessories of the product.
8.8. Goods of incorrect quality shall be replaced or returned in accordance with these Rules and the legal acts of the Republic of Lithuania in force at the time of acquisition of the goods.
8.10. In cases of return of goods specified in the Rules, the Seller shall return the money paid for the goods to the Buyer within 14 (fourteen) days from the date of return of the goods by transferring the money to the bank account of the payer for the goods.
8.11. If the returned goods were delivered by courier, i.e. y. The Buyer has chosen the method of delivery of the goods, which is subject to an additional service fee, the Seller has the right to deduct from the amount paid to the Buyer for the goods the costs incurred by the Seller for the delivery of the goods.
8.12. If the returned goods have been paid for through the Paysera system, i.e. y. The Buyer has chosen the method of payment, for which the Seller is charged an additional service fee, the Seller has the right to deduct from the amount paid to the Buyer for the goods the costs incurred by the Seller for offsetting the payment for goods.
9. Liability of Buyer and Seller.
9.1. The Buyer is fully responsible for the accuracy of the personal data provided by the Buyer. If the Buyer does not provide accurate personal data in the registration form, the Seller is not responsible for the consequences and acquires the right to claim compensation for direct losses incurred by the Buyer.
9.2. The buyer is responsible for the actions taken using this e-shop in-store.
9.3. The registered Buyer is responsible for the transfer of his login data to third parties. If the services provided by the e-shop are used by a third party who has logged in to the e-shop using the login details of the Buyer, the Seller considers this person to be the Buyer.
9.4. The Seller is released from any liability in cases where the loss arises due to the fact that the Buyer, notwithstanding the Seller's recommendations and the Buyer's obligations, did not read these Rules, although he was given such an opportunity.
9.5. If the Seller's e-shop contains links to the electronic websites of other companies, institutions, organizations or persons, the Seller is not responsible for the information or activities performed there, does not maintain, control and does not represent those companies and persons.
9.6. In the event of damage, the guilty Party shall compensate the other Party for the direct damage.
10. Marketing and information.
10.1. The seller may, at its discretion, initiate various promotions in the e-shop.
10.2. The seller has the right to unilaterally, without separate notice, change the terms of the shares, as well as cancel them. Any change or cancellation of the terms and conditions of the shares is only valid in advance, i.e. from the moment of their performance.
10.3. The Seller shall send all notifications related to the execution of the order by the means of communication specified in the Buyer's registration form.
10.4. The Buyer shall send all notices and questions to the telephone and e-mail addresses specified in the "Contacts" section of the Seller's e-shop.
10.5. The Seller shall not be liable if the Buyer does not receive the sent informational or confirmatory messages due to internet network, e-mail service provider network failures.
11.1. In order to offer the Buyer or a visitor of the E-shop full-fledged services offered in the E-shop, the Administrator uses system cookies in the E-shop. Cookies are used to identify a previous E-Shop visitor, to determine the language of the E-Shop page, to identify the user's session, the session key, as well as to identify and correct errors in the E-Shop.
12. Final provisions.
12.1. These Rules of Purchase and Sale of Goods have been drawn up in accordance with the laws and legal acts of the Republic of Lithuania.
12.2. All issues not discussed in these rules shall be resolved in accordance with the legal acts of the Republic of Lithuania.
12.3. All disagreements arising from the implementation of these Rules shall be resolved through negotiations. If no agreement is reached, disputes shall be settled in accordance with the laws of the Republic of Lithuania.