1.1. Online Store – this online store available on the internet at www.bonum.lt.
1.2. Seller – UAB “FD group”, legal entity code 301555602, VAT payer code LT100004289817.
1.3. Buyer – a person who orders or purchases goods in the Online Store.
1.4. Personal Data – the Buyer’s personal data voluntarily provided by the Buyer when registering and/or ordering goods in the Online Store. Personal Data also includes the Buyer’s purchase history, where such data is processed in accordance with the applicable personal data protection legislation of the Republic of Lithuania and the European Union.
1.5. Terms and Conditions – these rules of the Online Store www.bonum.lt, which govern the mutual rights, obligations and liability of the Buyer purchasing goods at www.bonum.lt and the Seller – UAB “FD group” – when purchasing goods in the Online Store.
2.1. These goods purchase–sale rules (hereinafter – the Terms and Conditions) are a legally binding document for the Parties, which sets out the rights, obligations and responsibilities of the Buyer and the Seller when the Buyer purchases goods in the Online Store.
2.2. The Seller reserves the right to change, amend or supplement the Terms and Conditions at any time, in accordance with the requirements laid down by legal acts. When shopping in the Online Store, the Terms and Conditions in force at the time of placing the order shall apply. Therefore, the Buyer is recommended to read the Terms and Conditions each time they shop.
2.3. The Buyer cannot place an order in the Online Store if they have not read or do not agree with the Terms and Conditions. The Seller assumes no liability or risk where the Buyer has not read the Terms and Conditions in full or in part, although such an opportunity was provided.
2.4. The Seller confirms that they are responsible for the sale of goods ordered in the Online Store, proper delivery of purchased goods, their quality, proper performance of return conditions and for the fulfillment of other rights and obligations of the seller established in legal acts.
3.1. The Buyer may order goods in the Online Store by:
3.1.1. registering in this Online Store and entering the requested registration data;
3.1.2. not registering in this Online Store.
3.2. When ordering goods in the ways indicated in clause 3.1, the Buyer must provide, in the relevant information fields submitted by the Seller, the personal data necessary for the proper execution of the order: name, surname, delivery address, telephone number and email address.
3.3. By confirming these Terms and Conditions, the Buyer agrees that the personal data provided under clause 3.2 will be processed for the purposes of selling goods and services in the Online Store, for the Seller’s business analysis, and, upon the Buyer’s separate consent, for direct marketing purposes. The Buyer may withdraw their consent to direct marketing at any time by informing the Seller by email.
3.4. By agreeing that the Buyer’s personal data be processed for the purpose of selling goods and services in the Seller’s Online Store, the Buyer also agrees that informational messages necessary to fulfill the order (order confirmations, delivery notices, etc.) will be sent to the Buyer’s specified email address and telephone number.
3.5. By registering in the Online Store and ordering goods, the Buyer undertakes to keep their login data secure and not reveal them to anyone.
3.6. The Buyer is responsible for ensuring that the data provided in the Online Store is accurate, correct and complete. If the data provided in the Buyer’s Online Store account changes, the Buyer must update them in good time. Under no circumstances shall the Seller be liable for any damage suffered by the Buyer and/or third parties as a result of the Buyer providing incorrect and/or incomplete personal data or failing to change and supplement the data when they change. If, when using the Online Store, the Buyer provides personal data of third parties, the Buyer is solely responsible for the legality of providing and using such data.
3.7. The Buyer has the right at any time to freely change or supplement their data in their account or submit a request to the Seller to cancel their registration.
4.1. The following have the right to purchase in the Online Store:
4.1.1. legally capable natural persons, i.e. persons of legal age whose legal capacity is not restricted by court;
4.1.2. minors from 14 to 18 years of age, with the consent of their parents or guardians, except where they independently dispose of their income;
4.1.3. legal entities;
4.1.4. authorised representatives of all the persons mentioned above.
4.2. The Seller has the right, without prior notice to the Buyer, to restrict the Buyer’s use of the Online Store or cancel the Buyer’s registration if the Buyer uses the Online Store in violation of these Terms and Conditions, attempts to harm the stability and security of the Online Store, or otherwise violates the laws of the Republic of Lithuania.
4.3. The purchase–sale contract is deemed concluded from the moment when the Buyer receives from the Seller, at the email address specified in the Buyer’s online purchase account or order form, a notification that the Buyer’s order has been confirmed. Once an order confirmation has been sent to the Buyer’s email address, the range of goods, quantities, price and other conditions as specified in the order become an integral and mandatory part of the contract.
4.4. The goods are deemed to be submitted for execution when the Buyer receives a confirmation at their specified email address that the Buyer’s order has begun to be processed. If the Buyer chooses to pay for the goods at the time of placing the order, the order begins to be executed from the moment the funds are credited to the Seller’s bank account.
4.5. All contracts concluded with Buyers are stored in the Online Store in accordance with legal requirements.
4.6. The place of conclusion of the contract is considered to be the Republic of Lithuania.
5.1. The Buyer can purchase in the Online Store 24 hours a day, 7 days a week.
5.2. The prices of goods in the Online Store and in the generated order are indicated in euros, including value-added tax (VAT). The Buyer may pay for the goods only in the official currency of the Republic of Lithuania – euro. If the official currency of the Republic of Lithuania changes, goods prices are converted in the manner prescribed by legal acts.
5.3. The Seller has the right, at their own discretion, to set a minimum shopping cart value, i.e. the minimum order amount from which the Buyer’s order will be fulfilled. The current minimum order amount is 20 (twenty) euros. This amount is visible when viewing the shopping cart. The prices applicable to the goods are those valid at the time of order confirmation. The Seller has the right at any time to change the prices of goods sold in the Online Store.
5.4. The delivery fees for goods delivered by courier or to parcel pickup points are applied according to the rates valid at the time of placing the order and indicated in the Online Store menu section “Delivery of Goods”. The delivery price applies to the entire ordered cart and is not divided by goods.
5.5. The Buyer may pay for the goods in one of the following ways:
5.5.1. Payment via online banking – advance payment using the Buyer’s online banking system. To use this payment method, the Buyer must have a valid online banking agreement with a bank. The Buyer transfers the money to the Online Store’s settlement account. The payment order must be confirmed no later than within 3 (three) hours from the moment the order is placed and the payment order is generated. The payment is considered executed when the bank confirms to the Seller that the payment order has been successfully completed. Responsibility for data security during the Buyer’s payment in this case lies with the relevant bank, as all monetary transactions are carried out in the bank’s online banking system.
5.5.2. Payment by bank transfer – advance payment where the Buyer transfers funds to the settlement account specified by the Seller. The Buyer undertakes to pay by advance bank transfer no later than within 2 (two) days from the moment of placing the order in the Online Store. The payment is considered executed when the payable amount is credited to the Seller’s bank account. Responsibility for data security during the Buyer’s payment in this case lies with the specific bank, as all monetary transactions take place in the bank’s online banking system.
5.6. The Buyer undertakes to pay for the goods without delay. Only after payment for the goods has been received is the goods shipment formed and the delivery term starts to be counted.
5.7. No later than within 3 (three) business days from the transfer of the goods to the Buyer, the Seller issues a VAT invoice, which may also be stored in the Buyer’s individual account in the Online Store.
6.1. When, during the order, the Buyer selects the delivery service, they undertake to provide an accurate delivery address.
6.2. The Buyer may choose one of the indicated delivery methods: delivery by courier to the address specified by the Buyer or collection at DPD Pickup parcel points.
If the order is paid on a business day before 12:00, the goods are dispatched to the Buyer on the same business day. If the order is paid on a business day after 12:00 or on a non-business day, the order is dispatched on the next business day. The exact delivery time is coordinated between the courier and the Buyer by phone, when the courier calls the number specified by the Buyer, or an SMS message is sent to the Buyer about delivery to a parcel point.
6.3. When the Buyer chooses delivery by courier, they undertake to specify the exact delivery address and ensure that at the time agreed with the courier the goods will be collected at the indicated location by the Buyer or another person to whom the Buyer has provided the order number. By disclosing the order number to another person, the Buyer assumes responsibility and loses the right to claim from the Seller in relation to the goods being delivered to an incorrect recipient. If the delivery of goods is impossible not due to the fault of the Seller (for example, the Buyer indicated an incorrect address, the Buyer or recipient is not found at the indicated address, etc.) or the Buyer fails to collect the goods at the time agreed with the courier, the Seller, without prior notice, may terminate the purchase–sale contract. In this case, the Seller returns to the Buyer the amount paid for the goods within 14 days, deducting from that amount the Seller’s delivery costs.
6.4. The Seller delivers the goods to the Buyer according to the terms indicated in the goods descriptions. These terms are indicative and do not apply in cases where the Seller’s warehouse does not have the required goods and the Buyer is informed of the shortage of the ordered goods. At the same time, the Buyer agrees that in exceptional cases, the delivery of goods may be delayed due to unforeseen circumstances beyond the Seller’s control. In such a case, the Seller undertakes to immediately contact the Buyer and agree on the delivery conditions.
6.5. In all cases, the Seller is released from liability for violation of delivery terms if the goods are not delivered to the Buyer or are delivered late due to the Buyer’s fault or due to circumstances beyond the Seller’s control.
6.6. The Buyer must immediately inform the Seller if the shipment is delivered in a crumpled or otherwise damaged package, if items that were not ordered are delivered, if the quantity is incorrect or if the goods are incomplete.
6.7. When accepting the purchased goods, before signing the delivery documents, the Buyer must inspect the packaging condition, quantity, quality and assortment of the goods. If the Buyer notices deficiencies in the goods or discrepancies between the shipment and the order, they must refuse to accept the shipment and, together with the courier, fill in a special shipment inspection report indicating the identified defects, and inform the Seller by the telephone number or email address indicated in these Terms and Conditions. If the Buyer confirms the delivery documents without comments, it is considered that the goods were delivered in undamaged packaging, and the quantity, quality and assortment of the goods correspond to the order and terms of the purchase–sale contract.
7.1. The data of the goods sold in the Online Store are indicated in the description of each product.
7.2. The Seller is not responsible if the goods in the Online Store, by their colour, shape or other parameters, do not match the actual size, shape and colour of the goods due to the peculiarities of the Buyer’s display.
7.3. Each product sold in the Online Store has a certain expiry date, the specific term of which is indicated on the product packaging.
7.4. If at the time of delivery of the goods to the Buyer the product’s expiry date has passed, the Seller undertakes to collect such goods and replace them with similar suitable goods or refund the amount paid for the expired product.
8.1. The Seller undertakes to supply the Buyer with quality goods having proper commercial appearance.
8.2. The Buyer undertakes to check the quality of the goods and compliance with the order at the time of delivery. If the goods or their packaging are of poor quality or do not match the Buyer’s order, or if goods are missing, the Buyer must record this on the invoice or other delivery document. The entry must be signed by both the Buyer and the Seller or their authorised representatives (e.g. the courier). The Buyer has the right to refuse to accept only those goods or part thereof which are of poor quality or do not match the Buyer’s order. Once it has been confirmed that the goods delivered to the Buyer are defective or do not match the Buyer’s order, the Seller undertakes to replace the defective or non-conforming goods with suitable and conforming goods within 3 (three) business days. In such a case, the Seller covers the repeat delivery costs.
8.3. If the Buyer accepts the goods and does not record any deficiencies on the invoice or other delivery documents, it is considered that the supplied goods meet the usual quality requirements and the Buyer’s order.
8.4. Defects in sold goods are eliminated, defective goods are exchanged or returned in accordance with the legal acts of the Republic of Lithuania and the Rules on the Return and Exchange of Items approved by Order No. 217 of the Minister of Economy of the Republic of Lithuania of 29 June 2001 “On the Approval of the Rules on the Return and Exchange of Items”, except in cases where the contract cannot be withdrawn according to the laws of the Republic of Lithuania. The Buyer has the right to withdraw from the purchase–sale contract within 14 (fourteen) days from the date of receipt of the goods, provided this does not conflict with the exceptions laid down in legal acts (for example, due to health protection or hygiene reasons, opened packaging of cosmetics, hygiene items, food supplements, etc.).
8.5. The Buyer has no right to return quality goods which the Buyer has used, damaged, or whose packaging the Buyer has damaged, or where due to other actions of the Buyer the goods have lost their commercial appearance.
8.6. Goods shall be considered defective if their expiry date has expired, if the goods contain ingredients prohibited by legal acts, if due to improper storage conditions before handover to the Buyer the consistency or other essential properties of the goods have changed, if the goods are mechanically damaged, their packaging is damaged, or there are other defects in the quality of the goods.
8.7. Returned or exchanged quality goods must be undamaged, must not have lost their commercial appearance (labels not removed or damaged, protective films not removed, etc.) and must not have been used. The goods must be returned in their original packaging, in the same completeness as received by the Buyer, together with the proof of purchase, user instructions and other accessories of the product.
8.8. Defective goods are exchanged or returned in accordance with these Terms and Conditions and the legal acts of the Republic of Lithuania in force at the time of purchase.
8.9. Goods may be returned to the Seller by post or courier. When the Buyer contacts the Seller at the email address info@fdg.lt, detailed return instructions will be provided. More information about returns is provided in the section “Return of Goods”, if such a section is available in the Online Store.
8.10. In the cases of return of goods specified in these Terms and Conditions, the Seller shall refund to the Buyer the amount paid for the goods within 14 (fourteen) days from the date of return of the goods, transferring the money to the bank account of the person who paid for the goods, except where legal acts allow or prescribe a different procedure.
8.11. If the returned goods were delivered by courier, i.e. the Buyer selected a delivery method subject to an additional service fee, the Seller has the right to deduct from the amount to be refunded to the Buyer the delivery costs incurred by the Seller, provided this does not conflict with consumer protection legislation.
8.12. If the returned goods were paid through a payment intermediary system (e.g. Paysera), i.e. the Buyer selected a payment method for which the Seller is charged an additional fee, the Seller has the right to deduct from the amount to be refunded to the Buyer the costs incurred by the Seller related to the processing of the payment, where this does not contradict applicable legal acts.
9.1. The Buyer is fully responsible for the accuracy of the personal data provided. If the Buyer does not provide accurate personal data in the registration form or at the time of the order, the Seller is not liable for the consequences arising from this and acquires the right to claim compensation from the Buyer for direct losses suffered.
9.2. The Buyer is responsible for all actions performed using this Online Store.
9.3. A registered Buyer is responsible for the transfer of their login data to third parties. If the services of the Online Store are used by a third party who has logged in with the Buyer’s login data, the Seller treats this person as the Buyer.
9.4. The Seller is released from any liability in cases where the Buyer suffers losses because they did not read these Terms and Conditions, did not follow the Seller’s recommendations or the Buyer’s obligations, although such an opportunity was given.
9.5. If the Online Store contains links to websites of other companies, institutions, organisations or individuals, the Seller is not responsible for the information contained therein or the activities carried out there, does not supervise, control those websites and does not represent those companies or persons.
9.6. In the event of damage, the Party at fault shall compensate the other Party for direct losses in accordance with legal acts.
10.1. The Seller may, at their discretion, initiate various promotions and offers in the Online Store.
10.2. The Seller has the right unilaterally, without separate notice, to change the conditions of promotions or cancel them. Any change or cancellation of promotion conditions and procedures is valid only in the future, i.e. from the moment of the change.
10.3. The Seller sends all notices related to the fulfillment of the order to the contact details provided by the Buyer in the registration form or order (email, SMS, etc.).
10.4. The Buyer sends all notifications and questions to the contact telephone numbers and email addresses indicated in the “Contacts” section of the Online Store.
10.5. The Seller is not liable if the Buyer does not receive information or confirmation messages sent due to disturbances in internet connection, electronic mail service provider networks or due to incorrectly provided contact data by the Buyer.
11.1. In order to offer the Buyer or visitor of the Online Store the full range of services provided in the Online Store, the Seller (Administrator) uses cookies in the Online Store. Cookies are used to recognise a previous visitor of the Online Store, set the language of the Online Store pages, identify the user session, session key, as well as to identify and correct errors in the Online Store and to improve the functionality of the website. The use of cookies is carried out in compliance with the applicable personal data protection legislation.
12.1. These goods purchase–sale Terms and Conditions are drawn up in accordance with the laws of the Republic of Lithuania and other applicable legal acts.
12.2. All issues not covered by these Terms and Conditions are resolved in accordance with the legal acts of the Republic of Lithuania.
12.3. All disputes arising from the implementation of these Terms and Conditions shall be settled by negotiation. If the Parties fail to reach an agreement, disputes shall be resolved in accordance with the procedure established by the laws of the Republic of Lithuania in the competent court or other bodies provided for by law.
